Lloyds Bank weekly Community drop in facility to be launched.

Lloyds Bank are launching a Community Banking drop-in facility at No 65, High Street, Nailsea from February 2024. The drop-in facility will be available on Fridays initially from 9 February 2024 until 14 June 2024 between 9.00am and 3.00pm. The Community Bankers will be available to help Lloyds Bank customers by offering banking services and account support. They can help guide you through ways to bank with them. There will be no cash services available so you will not be able to withdraw or make any payments using cash. The Lloyds Community Banker can help with the following services:

Payments and transfers such as
• Paying someone new
• Managing Direct Debits and standing orders
• Transferring money between accounts
• Pay a bill to a company (limits apply)

Card and PIN services
• Report your card lost or stolen
• Order a replacement card or PIN

Manage your account
• View your balance and transactions
• Change your address
• Manage your contact details
• Manage your marketing preferences
• Order a replacement cheque book / credit book
• Order copy statements
• Close your account

Further help and support will also be available by telephone or on your own device using the app or website to:
• Register a death
• Registering a Power of Attorney
• Adding a third party to your account
• Registering your support needs
• Getting help with your money worries
• Getting help if you’ve been scammed
• Proving your identity
• Register a complaint
See https://www.lloydsbank.com/banking-with-us/community-bankers.html for more information or call Lloyds Bank on 0345 300 0000 to ask any questions.

Trudy Hollow Manager of No 65 says ‘ We are very pleased that Lloyds Bank are working with No 65 to offer a Community Banker drop-in facility from February for our local residents and hope if this is successful that it will be continued after June 2024.’

Please note that the Lloyds Bank Community Banker is not a banking hub. A banking Hub is a shared space, normally on the high street, letting customers of multiple banks deposit and withdraw cash and perform other everyday banking tasks. They look set to become the main way for many to access banking in the coming years, as banks continue to shut individual branches.

Nailsea Town Council have looked into the feasibility of setting up a banking hub in Nailsea and an application has been submitted, applying for the town to be considered for a banking hub.

The new Chair of Nailsea Town Council, Anita Smith is keen to help people who have lost access to banking facilities to find alternatives. She says ‘We are pleased that Lloyds Bank are working with Nailsea Town Council to provide this Community Banker drop-in facility. However, the Town Council is also looking at other longer-term solutions and have applied for the town to be considered for a banking hub.’